Refund Policy

Last updated: October 2026

This Refund Policy applies to BIYZEN services and to subscriptions purchased in StressFree Pro, Stress Free and Relex.

1. Subscriptions

• Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date.
• You can cancel anytime from your Google Play / App Store subscription settings or by contacting us. Cancellation stops future renewals; access continues until the end of the current paid period.
• A refund may be requested within 7 days of the first purchase or renewal if the premium features have not been substantially used.
• In-app purchases made through Google Play or the App Store are also subject to that store's refund rules.

2. Paid services (counselling sessions, programs and packages)

• Sessions cancelled or rescheduled at least 24 hours before the scheduled time are eligible for a full refund or free rescheduling.
• Cancellations within 24 hours, or missed sessions without notice, are not eligible for a refund.
• If BIYZEN cancels a session, you will receive a full refund or a free reschedule of your choice.
• Partially used packages may be refunded on a pro-rata basis for unused sessions, less any discounts applied.

3. Non-refundable items

• Completed sessions and consumed program content.
• Donations, unless made in error and reported within 7 days.

4. How to request a refund

Email info@biyzen.com with your name, registered email or phone number, app or service name, payment date and transaction ID.

5. Processing timeline

• We review requests within 3 business days.
• Approved refunds are issued to the original payment method within 5–7 business days. Your bank may take additional time to reflect the credit.

6. Support contact

BIYZEN Youth Services — info@biyzen.com